Riyadh Region Municipality has achieved a new international accomplishment by winning two Gold Awards in the categories of “Best Contact Center” and “Best Use of Social Media in Contact Centers” at the Contact Center World competition, one of the most prominent global competitions specializing in contact centers and customer service across Europe, the Middle East, and Africa.
This achievement reflects the advanced level of development witnessed by the Municipality’s communication and beneficiary service system, through enhancing integration between traditional and digital communication channels and utilizing modern technologies. These efforts contribute to improving service quality, accelerating response times, and increasing beneficiary satisfaction.
With this win, Riyadh Region Municipality has qualified for the final stage of the global competition, scheduled to be held next November, where Gold Award winners will compete at the international level.
The award is considered one of the leading global awards specializing in contact centers and beneficiary experience. It was launched in 1999 and includes members from more than 200 countries around the world, with the aim of providing research, conferences, awards, and networking opportunities, as well as raising awareness of best practices in the field.
As part of its strategy focused on excellence in service delivery and ensuring beneficiary satisfaction, Riyadh Region Municipality continues its commitment to adopting an advanced model that enhances the efficiency of communication channels and keeps pace with best practices in contact service management and digital engagement, in line with its vision for a prosperous and sustainable Riyadh that enhances quality of life.