1. The beneficiary submits a request to clean a drainage network via the Riyadh Municipality?s e-portal, enters their data (verified via Yaqeen service), and uploads documents.
2. The responsible employee receives the request, reviews data/attachments, and forwards it to the department head for study or rejection.
3. The department head reviews the request and forwards it to the supervising engineer.
4. The supervising engineer studies the request and forwards it to the consultant.
5. The consultant studies the request, visits the site, prepares a report, and forwards it to the supervising engineer.
6. The supervising engineer reviews the report and forwards it to the department head.
7. The department head reviews and approves the report, then forwards it to the responsible employee.
8. The responsible employee receives the report and closes the request.
9. The beneficiary receives an SMS confirming approval or rejection.
